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Our Commitment To Your Privacy:

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.What Information Is Collected:As part of the order process, the following information is collected from shoppers:Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information Privacy Policy: Amber Myst Alternatives does not share customer information including emails, phone numbers, or postal mail addresses with anyone. It is not our policy to spam nor do we send unwanted postal mail. Any batch emails sent out will be only to notify customers of new or sale items as well as special offers and sales.

Shipping Information:

Orders will be processed within 24hrs. Orders will ship within 3-5 business days and arrive 3-5 days after shipped. There will be a shipping & processing charge that will be based on the weight of the package & the area that it will be shipped to. If you need priority shipping, please contact Amber Myst Alternatives by calling during normal business hours.

Payment Methods:

Amber Myst Alternatives currently accepts Visa, MasterCard, Discover, Money Order, as well as Personal Checks (When processing personal checks they are deducted from your account just the same as if you had used your debit card).

Sales Tax:

Amber Myst Alternatives is required to charge Michigan sales tax on orders to be delivered to addresses within the State of Michigan. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Order Acceptance Policy:

Amber Myst Alternatives reserves the right to accept or decline your order for any reason.

Price changes:

Amber Myst Alternatives reserve the right to alter the price of all items we carry at any time, as stated by our policy: Prices Subject to Change without Notice.

Typo Errors:

In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, incorrect product information received from our suppliers, etc.

Amber Myst Alternatives will attempt to contact you either by phone or email, before canceling your order or the item that is incorrect, to see if you would still like it for the corrected amount.

Information & Prices:

The information & the prices listed on our web site are updated weekly and will always be the most accurate and up to date information & pricing available. 

Back Order Policy:

Unfortunately, due to circumstances beyond our control, occasionally an item will be out of stock. In this instance you will be notified of this. We will then notify you as soon as the item is available.

Refund & Return Policies:

All returns must be accompanied by a receipt. A full refund will be available (minus any shipping charges and a 20% restock fee) if request for return is made within 48 hours. The product must be unopened & undamaged. After 48 hours products may be exchanged for equal product value or a gift certificate for full amount. Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.

DAMAGES:

If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 48hrs so we may get the issue resolved in a timely manner. Amber Myst Alternatives will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No merchandise will be accepted, or replacements issued without prior approval to return such merchandise.

We ship via United states postal services, UPS,& Fed-X.

Filing of damage claims or missing package claims with the shipping provider (US Postal Service, UPS, Fed Ex, Etc…) will be the responsibility of Amber Myst Alternatives.